Client & Community Care Team

Tattooed Wrists

Goal:  Doing this work connects you to community and to our mission  because you are encouraging quality of life, comfort and peace for for the dying (and those who love them).  Fulfilment; Compassion; all the bases are covered; This is a complex role that deserves special recognition for the wholeness of the task.  Satisfaction of creating a wholeness that gives recognition and power to those who are at their most vulnerable.  

PROJECTS click on Project Title in purple to go directly to the project description

Under This Team’s Leadership

  1.  Peer Support Volunteer Onboarding

  2. Establish the Role of Client & Community Care

  3. Death Doula Certification

  4. Programs and Program Managers

  5. Pilot Projects

  6. Agency Partnership Relationship Development 

  7. Many Faces of Compassion

  8. RVT Mentors

  9. Key Note Presentations

  10. CANDY Cafe

Primary Collaborator 

  1. Death Cafes

  2. Grants

  3. Professional Development Training

  4. Leadership Recruitment Chapters and Boards

  5. Activity Army  

  6. IPLD Workshops

  7. Supporting National Board of Directors

IPLD Scholarship Program:  One in Four.  That is the number of women who hear the words ‘you are pregnant” will not have a pregnancy that results in a live birth. It is a staggering number and the single reason why HHA decided at “at any age” must include those who die in utero or shortly after birth.  Our program Pre and Perinatal Hospice requires the engagement of professional Infant & Pregnancy Loss Doulas and this is where the scholarship program becomes so very important!  A scholarship needs two important things: 1) people who want to receive the funds to take the training and 2) money to fund their training.  The goal of this project is to deliver both and will require a small team of three to five people who will each take on a role; research to understand what makes a scholarship successful; build the criteria for the scholarship; marketing content development for the website and a social media campaign; fundraising campaign to raise money for the scholarship.  Visit the Page that you will help to grow.


Self Care Workshop for Professional Caregivers and Gearing to RVT’s:  A unique way to combine a love of animals and your knowledge of the Oxygen Mask Theory.  (Oxygen Mask Theory – we are told when getting ready to take off in an airplane that should there be an emergency and oxygen is required, we must put our own mask on before helping others).  This project will require you to work with a team of HHA members and Registered Veterinarian Technicians.  The goal is to create a workshop that speaks specifically to the stressful role of working in a Vet Clinic especially when animal “patients” are lost.  While self-care does not change drastically from caregiver to caregiver how it is presented can be the difference between someone receiving the knowledge putting it into practice.  Building this workshop will require you to creatively collaborate with your team members, come up with a engaging presentation and build a small target marketing campaign to reach our potential attendees.


Agency Partnerships Research Project:  Working in collaboration with our Training and Development Team this project has one very important goal: Ensure those in our communities who need our Compassionate Caregiving Training receive it.  The way win which we do this is by building key relationships with qualified agencies, organizations, cultural and faith communities to allow for them to use our intellectual property customized to their specific needs.  If you chose to work on this project you will be able to determine which part of the project you are most interested in:  a) research and database building; b) CRM development; c) survey development and implementation d) report building e) marketing and communications plan.  Each role will play a critical role in the delivery of specialized training to our partnering agencies.


Peer Support Training Onboarding:  This would be a great project for anyone who is either pursuing a career in Social Work or Community Service Work.  HHA has built a new training program for those of our volunteers who would like to become peer support for those needing a compassionate ear along their grief journey.  As a person working on this project you will have an opportunity to develop the pre and post training interview questions, conduct them with your assigned volunteers.  The extra opportunity will be to be able follow them through their training and assist in their complete onboarding including the marking of their assignment / quiz.


Process for Mobilizing Care for a Client needing HHA Programs: Home Hospice Association Compassionate Caregiving Professionals, Volunteers and Partners are an extension of a dying person’s family.  This means that the way in which a person may become a client is not strictly tied to a medical referral.  Anyone may reach out to let us know we are needed.  Therefore the role HHA plays in the Client Intake Process can look quite different based on where the referral comes from. However in all cases the goal is to ensure that, from the first point of contact, whoever reaches our for help feels heard and supported. Working on the Client Intake Process will present projects ideal for those who are interested or experiences in In the Client Intake Process, we speak about the clients who have a terminal illness and need support. So, like every organization, HHA has a process for clients to become clients. The intake process is a few steps:  Either a client, themselves, a loved one, a medical professional, etc., goes to the HHA website and fills out one of the "Access Help Now" forms. The form is directed to the Client & Community Care Coordinator, who then gets things into action by reaching out to the client, HHA staff and HHA volunteers.


Establish the role of Client & Community Care Coordinator:  Client & Community Care Coordinator (also known in some agencies as a Case Manager) is a primary point of contact for a client when accessing community services.  For Home Hospice Association this role is a diverse role as we require both National and Chapter team members to perform this role.  The relationships this person is building include clients, partnership agencies and other resources.  From the moment we connect with someone who needs our help, we wish to know exactly how we can help and how quickly we can help.  Working on this project will require logistical and creative thinking as well as problem solving skills.  The reward is knowing you have played a pivotal in easing the suffering of our dying.  


Volunteer Recruitment:  When you are working in the area of volunteer recruitment & training you will become a member of the Volunteer Engagement Team. Putting your creativity to work to determine how to best recruit volunteers for a specific program will be a big part of the work in this area. Helping to developed specialized training modules to enhance our Compassionate Caregiving Training is your best way to help our volunteers to feel comfortable in any situation. Some projects that need assistance or completion in Volunteer Recruitment & Training are: Research corporations to find out which companies give a charitable a donation if their employee volunteers for them; Developing a Volunteer’s Boomers Plus campaign for the LBGTQ2+ Community; Assist with how we explain volunteer opportunities on our website; Volunteer orientation process to different teams within HHA.